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Zoom Phone
Video-First Unified Communications Platform
Unify your phone, chat, meetings and video with one platform
Enterprise Cloud Phone System Zoom Phone supports traditional business phone system features delivered with a streamlined user experience to modernize employee and customer interactions
Centralized management Quickly provision and manage users and intelligently monitor business interactions with an easy-to-use centralized administration portal
Secure and reliable The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service to ensure every call is perfect.
One unified app for phone, video, meetings, and chat
- Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps
- Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge
- Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service
Enterprise cloud phone system capabilities
Intelligent Call Routing & Auto Attendants Never miss a call. With intelligent personal and system call routing capabilities calls are quickly and efficiently connected.
Out-of-the-box Integrations Improve employee productivity with native integrations to Salesforce.com, Microsoft Office 365, and Google G-Suite .
Bring Your Own Carrier Keep your current PSTN service provider to power the Zoom Phone cloud PBX service in virtually any country.
Voicemail & Call Recording Easily listen to or read your transcribed voicemails or listen to recorded phone calls from any PC, deskphone, or mobile device.
Secure HD Audio Enable your employees to communicate with secure high definition voice conversations
Interoperability with Standards-based Endpoints Preserve the traditional deskphone experience with support for VoIP devices from Polycom and Yealink. See all the devices we support
Seamlessly elevate a Zoom Phone call to a Zoom Meeting
Users can quickly transition a Zoom Phone call to a Zoom Meeting with a single touch of a button.
- Bring the full power of Zoom Meeting content sharing, video, and chat to a Zoom Phone call
- Eliminate the need for participants to end the current call to only dial-in to a separate conference bridge
- Significantly reduce the time required to start a Meeting or Conference call
Accelerate your migration to the cloud with Bring Your Own Carrier
With Zoom’s Bring Your Own Carrier (BYOC) capabilities, enterprise customers can keep their current PSTN service provider to power the Zoom Phone cloud PBX service.
Voicemail & Call Recording Easily listen to or read your transcribed voicemails or listen to recorded phone calls from any PC, deskphone, or mobile device.
Secure HD Audio Enable your employees to communicate with secure high definition voice conversations
Interoperability with Standards-based Endpoints Preserve the traditional deskphone experience, integrate with SIP paging solutions, and connect legacy devices with ATA.
Dashboards to monitor the quality and health of Zoom Phone
Zoom Phone quality monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues.
- Quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential network-related quality issues
- Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency
- IT administrators can track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS)
